Updated as on 26.07.2023
ROPO is an On-Demand Home Services Marketplace App, which is operated by ROPO Technologies, a company incorporated under the laws of India, having its registered office at Ramsurati Sadan, Daroga Tola, Ward No.01, Near C.T School, Motihari, Bihar-845401. This Privacy Policy is applicable to all the users of the ROPO, including the Service Providers who provide services through the App. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented share with when you access, use, or otherwise interact with our website available at https://www.ropotechnologies.com/ or mobile application 'ROPO" (collectively, "Platform") or avail products or services that ROPO offers you on or through the Platform (collectively, the "Services").
We respect the privacy of our users and are committed to protecting it through our Privacy Policy. This Privacy Policy describes the type of personal information we collect from our users, how we collect, store, use, and disclose the information collected, and the measures we take to protect it.
1. Background And Key Information
(a) How this Policy applies
This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to "you" across this Policy are to an end user that uses the Platform.
By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.
(b) Review and Updates
We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
(c) Third-Party Services:
The Platform may include links to third-party websites, plug-ins, services, and applications (Third-Party Services"). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.
2. Collection of Personal Information
We collect personal information from our users for providing the on-demand home services through the ROPO. The personal information we collect includes the following:
3. Use of Personal Information
We use the personal information collected from our users to:
4. Disclosure of Personal Information
We may disclose the personal information collected from our users to third-party service providers, including payment gateway providers etc., for providing the on-demand home services through the ROPO.
We may also disclose the personal information if required to do so by law or if we believe that such disclosure is necessary to comply with a legal process or a government request, to prevent fraud or illegal activity, or to protect the personal safety of our users or the public.
5. Data Retention
We retain the personal information collected from our users for as long as it is necessary to provide the services through the ROPO. We may also retain the personal information for a longer period if required by law.
6. Security
We take appropriate measures to protect the personal information collected from our users from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures, including encryption, to protect the personal information.
7. Cookies
(a) Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you permit it to) that enables the sites or service providers' systems to recognize your browser and capture and remember certain information.
(b) We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
(c) Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.
8. Deletion of Account
(a) Not with standing anything contained in the Terms, you may delete your account as well as your personal data stored with ROPO by Delete Account option in profile section or sending an email to support@ropotechnologies.com. ROPO may take up to 7 (seven) working days to process your request. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.
9. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws. We will notify our users of any material changes to the Privacy Policy by posting the updated Privacy Policy on the ROPO or by sending an email to the users.
10. Contact Us
If you have any questions about this Privacy Policy or if you want to exercise any of your rights regarding the personal information we have collected from you, please contact us at support@ropotechnologies.com.
